Please note that customer orders do not include a dispatch note or invoice. This is all done electronically, so please ensure you keep you confirmation email and dispatch notification email safe for reference if you should need to report a problem or make a return/exchange.
WHY HAVE OUR UK SHIPPING RATES CHANGED?
We're sorry for any inconvenience caused by the new shipping prices we have implemented for our UK customers; we understand that this will be expensive if only ordering a single greeting card. But we've done this to flatten the shipping rate for customers buying heavier products who previously might have encountered prices up to £6.95, they now have a much lower rate to pay but please be assured we did try and find a middle ground.
UK STANDARD & PREMIUM DELIVERY
Where our standard or premium delivery service is selected at the checkout, we aim to get all orders dispatched within 1-3 working days from when the order has been placed. Ohh Deer’s warehouse is open Monday – Friday and this does however exclude UK public bank holiday, where we completely close. You will receive a confirmation email once your order has been dispatched which is when the transit time takes effect.
UK NEXT DAY DELIVERY
For next day delivery you need to have placed your order before 14:00 Monday – Friday. Orders placed after this point or during Saturday and Sunday, you will be advised at the checkout of the date of delivery. Next day orders do require a signature upon delivery, so there will need to be someone present to sign for the goods otherwise you will be left a calling card. Delivery can be anywhere between 7am – 5pm.
UK 'FREE' STANDARD DELIVERY
We offer ‘free’ standard delivery to all UK orders, over the value of £25.00. However you order must meet this value after discounts have been applied to the order. These orders are sent on a standard service which have a transit time of around 3-5 working days.
INTERNATIONAL 'FREE' STANDARD DELIVERY
We offer ‘free’ standard delivery to the following international destinations only (Belgium, Spain, France, Luxembourg, Austria, Germany, Denmark, Netherlands) this is on orders over the value of £80.00. However you order must meet this value after discounts have been applied to the order. These orders are sent on a standard service which have of 7-10 working days, but can take up to 21 working days.
TRACKING YOUR ORDER
Your order will be sent out via Royal Mail, Spring, Parcel Force, FedEx or DHL depending on the delivery option selected the size of the order, weight and destination the consignment needs shipping to. You will be notified via email, once you order has been dispatched and if tracking is applicable this will be included. If you require any assistance with the tracking of your order, please contact our customer service team on email@example.com.